| SHIPPING
... for all countries other than India |
Do you ship Internationally?
How much time will it take to deliver the goods?
What is the difference between 'precious group' and 'non precious group' items?
What are the shipping charge for 'non precious group items'? Are they extra?
| PAYMENT
OPTIONS ... for
all countries other than India |
Which credit cards
do you accept online?
Do you also accept
Cashier's cheque (Banker's demand draft) or Personal Cheque?
Do you accept
payment thro Wire (bank transfer) SWIFT MT?
| RETURNS
... for
all countries other than India |
How should I proceed for RETURN?
How much time do
you take to process the return?
| GUARANTEE
... for
all countries other than India |
Do you give any Guarantee Card?
| ORDERING
... for
all countries other than India |
What happens when I place order at your website?
How can I get the order processed thro your agent of CANADA
USA or UK ?
Do you do wholesale business?
Are
prices listed in US Dollars?
SHIPPING ... for all countries other than India (International)
| Q. |
How
the goods will be shipped to me? |
| A. |
When
you place the confirm order on our website, we ship the goods directly
to you as per following details:
a. The 'Non Precious Group Items' ....
Handicrfts and Articles of silverplate, brass, copper and bronze etc.
are sent directly to you thro international courier companies like
UPS.
b. And out of the 'Precious Group items'
.... Silver Articles and Silver
Jewelry is also shipped directly to you thro UPS.
c.
And the other 'Precious Group items' .... viz. Jewelry of gold,
diamonds and precious gemstones is sent
directly to you either by registerd & insured air mail postal service
or thro international shipping companies (which in most of the cases
gets the goods custom cleared and deliver it at your doorstep).
Courier companies are not permitted by law to carry Gold
and Diamond jewelry items from India. |
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|
| Q. |
Do
you ship Internationally? |
| A. |
Yes, we ship to
almost all the countries having diplomatic relations with India. The
list of countries and destinations is as follows:
a. The 'Non Precious Group Items' ....
Handicrfts and Articles of silverplate, brass, copper and bronze etc.
are sent to all the destinations where
UPS delivers worldwide.
b. And the 'Precious Group items' ....
Articles and Jewelry of gold, silver, diamonds and gemstones where
the value of the consignment is less than US $ 1500 is sent to all
the destinations where registerd & insured air mail postal service
is available. And if the value of the consignment is over US $ 1500,
then we send thro international shipping companies (which in most
of the cases get the goods custom cleared and deliver it at your doorstep).
Click here for list of countries
& destinations where shipping companies deliver. All consignments
over approx. US $ 1500 are to be sent thro shipping companies.
If you still are not able to find if the service is available to your
city, please email us at shipping@belirams.com |
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|
| Q. |
Who
will get the goods custom cleared and pay the custom duties or taxes? |
| A. |
In
this case also following procedure is followed for both the item groups:
a. The 'Non Precious Group Items' ....
Handicrfts and Articles of silverplate, brass, copper and bronze etc.
which are sent thro UPS, the courier company takes care of all custom
clearnce formalities and deliver the goods at your doorstep. Normally
there is no duty if the value of the consignment is under US $ 500
and goods are meant for personal use (non commercial use). But as
laws vary from country to country, and if any duty, tax or vat is
applicable and paid by the courier company, it will be collected from
buyer at 'to collect' at the time of delivery by the courier company.
b. And the 'Precious Group items' ....
Articles and Jewelry of gold, silver, diamonds and gemstones which
are sent thro either by registered insured air mail postal service
or international shipping companies, the custom clearance is the responsibilty
of the buyer. The goods are delivered at your doorstep after clearance
by these agents in most of the cases. Though in most of the cases
if the value of the consignment is less than US $ 500, there is no
duty applicable. But as laws vary from country to country, we cannot
guarantee it. If any duty, tax or vat is applicable, it will be collected
from you at 'to collect' at the time of delivery. |
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|
| Q. |
How
much time will it take to deliver the goods? |
| A. |
We offer two type of items at our website:
a. 'Ready in Stock' items.
b. 'Goods made to Order'
If you select out of 'Ready in Stock' items and the quantity ordered is displayed in the specs of that Item ID at the time of placing the order, then that item is delivered within 5-10 days of receipt of confirmed order.
All other items which do not have 'Ready in Stock' label in the specs of that Item ID are made to order and the time required to make any particular item is displayed in the 'Time Schedule' of that item. Now, in case you place the confirm order of goods which are to be made to order then the delivery time of that item will be as displayed in the specs of that item plus the transit time. And in case of multiple items, the time schedule will be of the item which require maximum time for manufacture. |
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|
| Q. |
Why
do you have two shopping carts ... one for 'precious group items'
and other for 'non precious group items'? |
| A. |
We do have two seperate Shopping Bags at our website. One is for 'Precious Group Items' consisting of articles of Gold, Silver, Diamonds and Gems and other is of 'Non Precious Group Items' which consist of all the Artistic Handicrafts other than 'Precious Group Items'. You are required to place seperate orders for both the groups as the additional shipping and export handling charges of both the groups have differnt rate structures. And our system automatically creates seperate shopping bags for both the groups. |
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|
| Q. |
What
is the difference between 'precious group' and 'non precious group'
items? |
| A. |
Precious Group Items' consisting of articles and jewelry of Gold, Silver, Diamonds and Gems. And 'Non Precious Group Items' consist of all the Artistic Handicrafts other than 'Precious Group Items' like articles and handicrafts in Silverplate, Brass, Copper & Bronze etc. |
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|
| Q. |
What
are the shipping charge for 'precious group items'? Are they extra? |
| A. |
Yes,
the shipping charges are extra as per details at our Shipping
Policy for 'precious Group Items'. These charges are also auto
calculated at the shipping & billing details seperately. |
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|
| Q. |
What
are the shipping charge for 'non precious group items'? Are they extra? |
| A. |
Yes, the shipping
charges are extra as per details at our Shipping
Policy for 'General Handicrafts & Articles' which fall under the
'Non Precious Group'. These charges are also auto calculated at the
shipping & billing details seperately. |
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|
| Q. |
In
case the goods are not at all delivered because of some unforseen
reasons, how do you proceed? |
| A. |
Though this is a remote possibility. Sometimes, very rarely, there can be little delays in some order goods as it is all hand work. But for some unforseen reasons if there is any delay or goods cannot be delivered for any reason whatsoever, we are liable to refund only the full payment received from the buyer. |
PAYMENT OPTIONS ... for all countries other than India (International)
| Q. |
What
are your various international Payment Options? |
| A. |
The
various Payment Options for international customers are as follows:
a. By Credit Card.
b. By Cashier's or Personal Cheque.
c. By International Postal Money Order.
d. By Bank transfer wire (SWIFT MT) |
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|
| Q. |
Which
credit cards do you accept online? |
| A. |
We accept MasterCard
VISA American Express Diners Club International & JCB Cards. The credit
card facility is provided by Avenues (I) Pvt. Ltd. thro their online
secure server .... website http://www.ccavenue.com |
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| Q. |
Is
it safe to send my credit card information over the Internet?
|
| A. |
Yes,
if the site is a secure one, as is ours. We complete our entire transaction
through a secure server. But we would advise you against sending us
your credit card information through e-mail, phone or fax. . |
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|
| Q. |
Do
you also accept Cashier's cheque (Banker's demand draft) or Personal
Cheque? |
| A. |
You can also make
the payment thro account payee's Cashier's cheque (Banker's demand
draft) or Personal Cheque encashable from or in India. It should be
in favour of 'BELIRAMS' and couriered
at the following address:
M/s. BELIRAMS, SF-8, (IInd Floor) MGF, Metropolition Mall, M. G. Road,
DLF-II, Gurgaon, Haryana, INDIA (Tel. 91-124-4101292/93)
In case you make the payment by Personal Cheque, the goods will be
despatched only on clearance of the cheque at our end. (Personal cheques
take 3-5 weeks for clearance from India.) |
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|
| Q. |
Do
you also accept payment thro Money Order? |
| A. |
You
can also send the payment thro Postal Money Order which should be
sent to the following name and address:
M/s. BELIRAMS, SF-8, (IInd Floor) MGF, Metropolition Mall, M. G. Road,
DLF-II, Gurgaon, Haryana, INDIA (Tel. 91-124-4101292/93) |
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|
| Q. |
Do
you accept payment thro Wire (bank transfer) SWIFT MT? |
| A. |
Yes we accept
payment thro wire (bank to bank transfer) SWIFT MT. It is the safe,
fast and most preferred mode of payment. The particulars required
for SWIFT MT to BELIRAMS are as follows:
The SWIFT MT is to be sent by your banker to the account number 053-162905-001
in the name of BELIRAMS account held with The Hongkong and Shanghai
Banking Corporation Limited, F-43, South Extension, Part-I, New Delhi,
INDIA.
HSBC INDIA'S SWIFT ADDRESS is HSBCINBBNDH
The best, secure, swift and most preferred method of payment is by
Bank Transfer--SWIFT MT. We normally receive the payment within 3
to 8 working days depending from bank to bank and country to country. |
RETURNS ... for all countries other than India (International)
| Q. |
What
is your Return Policy? In case I am not fully satisfied with the product*
can I return it? |
| A. |
Yes, if you are not fully satisfied
with our product* for whatsoever reason,
you can return the product within ten days of its receipt. But you
will have to pay the international return shipping and insurance charges.
The returned product should be in its original and unused condition
and repacked in the same packing in which it was supplied. It should
be accompained by all the original documents like Invoice, Guarantee
Certificate etc. |
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* The products which are
'ready in stock' as displayed at our specs pages at the time of placing
of order, qualify for this return. Any product made to special order
or which were not in 'ready stock' at the time of placing the order
do not qualify for returns.
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| Q. |
How
should I proceed for RETURN? |
| A. |
First of all you
should inform us at returns@belirams.com
In this mail following information should be furnished:
a. Your login email ID
b. Your Order ID number
c. The Product ID number which you want
to return alongwith its quantity and value.
d. The reason why you want to return
it. |
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Within 48 hours
of receipt of your mail, we'll guide you how to go about the return. |
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| Q. |
Within
how many days after receipt can I return the product? |
| A. |
We normally allow the returns within ten days of receipt of the product. |
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| Q. |
How
much time do you take to process the return? |
| A. |
We return the payment within five days of receipt of the product in its intact position. |
GUARANTEE ...
for all countries other than India (International)
| Q. |
What
is your guarantee policy? |
| A. |
Customer satisfaction
is our top priority. Belirams are committed to the provision of high
quality products. We believe that our customers' transactions with
us must result in a pleasant, convenient and satisfying shopping experience...
We are so confident that you will be satisfied with our products that
we offer you a ten day return guarantee if you are not fully satisfied
with our product as per our Return
Policy for orders placed through our Belirams' web site. |
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| Q. |
Do
you give any Guarantee Card? |
| A. |
All the 'Precious Group Items' are accompained by a Belirams' Guarantee Card stating the quality of the materials used in the product and the necessary specs details. Also most of the 'Non Precious Group' handicrafts items are also accompained by a Guarantee Card. |
ORDERING ...
for all countries other than India (International)
| Q. |
How
can I place order on your website? Is it compulsory to register first? |
| A. |
Yes,
it is necessary to register first only then you will be able to place
any order on our website. When you add any item to your 'shopping
bag' and 'proceed for payment', you will be required to first login
with your 'email ID' and password. And then opt for services of 'Belirams-India'
for International buyers. |
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|
| Q. |
What
happens when I place order at your website? |
| A. |
When you submit
the order online on our website, we instantly send you an e-mail intimating
to you regarding order placement with us with your Order ID and selected
mode of payment. In case you make the online payment by Credit Card
your order is automatically confirmed. In case it is other than credit
card, you will also be advises in the same mail to send the payment
as per selected payment mode, within five days. You can also check
the details regarding---how to make the payments---in our Payment
Options link. |
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| Q. |
If
I am a Canada USA or UK resident and I want the order to be processed
directly thro Belirams-India, how should I proceed? |
| A. |
During
the flow to order placing, you will be asked to opt for using services
of [agent for CANAD USA or UK]
or direct Belirams-India services. To place order directly with Belirams-India
you should select 'Belirams-India' and your order will be processed
directly thro Belirams. |
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| Q. |
How
can I get the order processed thro your agent of CANADA USA
or UK? |
| A. |
During the flow
to order placing, you will be asked to opt for using services of our
agent of CANADA USA or UK, in case you
select this option and your country, then your order will be processed
thro the local agent of that country. In this case the payment will
have to be made to the local agent and delivery will also be routed
thro the agent. This service is available for CANADA USA
& UK residents only. |
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| Q. |
How
much time does it take for delivery after I have made the payment?
|
| A. |
We
offer two type of items at our website:
a. 'Ready in Stock' items.
b. 'Goods made to Order'
If you select out of 'Ready in Stock' items and the quantity ordered
is displayed in the specs of that Item ID at the time of placing the
order, then that item is delivered within 5-10 days of receipt of
confirmed order.
All other items which do not have 'Ready in Stock' label in the specs
of that Item ID are made to order and the time required to make any
particular item is displayed in the 'Time Schedule' of that item.
Now, in case you place the confirm order of goods which are to be
made to order then the delivery time of that item will be as displayed
in the specs of that item plus the transit time. And in case of multiple
items, the time schedule will be of the item which require maximum
time for manufacture. |
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|
| Q. |
Do you do wholesale business? |
| A. |
Yes, we do wholesale
business on our entire product range and we offer various discounts
depending on the volume of the order. You can send your wholesale
query to us through email mentioning the Item IDs of the products
of your interest. You may also register with us at 'Dealer's Login'
and apply for dealer registration. |
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| Q. |
Can I get a catalogue and wholesale price list of your products? |
| A. |
We
do not keep printed catalogs and price lists of our products. Most
of our items are displayed with complete specs and retail prices at
our website . Therefore we suggest you to refer to our website which
is updated in a real time and we keep on adding more and more products
gradually. We can also email to you jpg. images with specs of items
of your interest if the same is not available on our website. |
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| Q. |
Are prices listed in US Dollars? |
| A. |
Yes, all the prices
are quoted in US Dollars in the International Version of our website.
|
PRIVACY POLICY
| Q. |
Do
you share my contact information with any third person? |
| A. |
Belirams India
takes your privacy very seriously. Your contact information is never
shared with any third person, company, individual, or web site. |
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